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To mainland UK on orders of £100+

Shipping & Returns

Ordering and Delivery

When you place an order we will estimate dispatch and delivery dates for you based on the availability of your items and the delivery options you choose.

If items are directly from stock, we will attempt to dispatch them on the same day if ordered before 4pm GMT (excluding timing belts).

If the Item you have ordered incurs a lead-time to manufacture, such as Brecoflex belts, we will inform you of the expected delivery date, via email, within 24hrs of receipt of order.

We also offer the option of picking-up from us directly at;

Kesteron Limited
Trading as BeltingOnline.com
22 Dawkins Road
Hamworthy
Poole
Dorset
BH15 4JY
United Kingdom

Cancelling Your Order

You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

  • E-mailing us at beltingonline.com/email us stating your name, a description of the goods or services concerned and the order number of the cancelled order,
  • Phoning us on 01202 644805 (Monday to Friday from 9am to 5pm excluding public holidays) – please have your Order ID reference number and delivery details to hand.

Unfortunately, you cannot cancel your purchase when:

  • The goods were cut belts to non-standard (custom) widths.
  • The goods were Jointed or Brecoflex belts made to order.
  • The goods were any other special order product to your specification;
  • 28 days has elapsed following receipt of the goods

Until such time as you return the goods to us, you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

 

Returning Goods

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, BeltingOnline.com does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to BeltingOnline.com at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in ‘as new’ condition (e.g. if you have examined the product you must have done so without damaging or marking the product).
  • It must not have been used or installed.
  • This offer does not apply to cut to width belts, jointed belts or open length belting less than 20 metres length.
  • A proof of purchase must be supplied.
  • We will not refund any items that have been specially ordered to your specification.
  • Refunds, including bank handling time, may take up to 6 working days to process.
  • Where an incorrect item was ordered and a refund has been processed, you will then need to reorder the correct item.
  • Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be resold as new will only be refunded to their mail order return value and a credit note may be issued.
  • Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

Our returns address is below;

Kesteron Limited
Trading as BeltingOnline.com
22 Dawkins Road
Hamworthy
Poole
Dorset
BH15 4JY
United Kingdom