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Returns Policy

4. Returns Policy

Subject to the right of Consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, BeltingOnline does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

4.1 Cancellations
You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive the goods by:

  • e-mailing us at beltingonline.com/emailus stating your name, a description of the goods or services concerned and the order number of the cancelled order, or
  • phoning us on 01489 611613 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

4.2 If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to BeltingOnline at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

  • Your product must be complete and in 'as new' condition (e.g. if you have  examined the product you must have done so without damaging or marking the product).
  • It must not have been used or installed. 
  • This offer does not apply to cut to width belts, jointed belts or open length belting less than 20 metres length.
  • A proof of purchase must be supplied.
  • We will not refund any items that have been specially ordered to your specification.
  • Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that can not be re-sold as new will only be refunded to their mail order return value and a credit note may be issued.

Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you.

4.3 You cannot cancel your purchase when:

  • the goods were cut belts to none standard widths or lengths.
  • the goods were Jointed or Brecoflex belts made to order.
  • the goods were any other special order product to your specification; or
  • 28 days has elapsed following receipt of the goods

Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

4.4 Authorising the Return 
You must prior to returning any goods received, contact our Customer Services on 01489 611613 or e-mail us at 
www.beltingonline.com/emailus stating your name, a description of the goods or services concerned and the order number of the cancelled order.  Failure to do so will result in a delay in processing your refund or the product being returned to you. All authorised returns must be returned to BeltingOnline, Returns Dept, Unit 22 Dawkins Road, Poole, Dorset, BH15 4JY.

4.5 Faulty or incorrectly described Goods
You will always have the option of an exchange or refund if a manufacturing fault occurs within 28 days of delivery. If there is a manufacturing fault with your product within 12 months of delivery but after the first 28 days, we will always offer a replacement. In all cases we reserve the right to inspect the product and verify the fault and, if no manufacturing fault is found return the product to you. No refund will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.

4.6 To qualify for a refund or exchange the products must be:

  • in otherwise "good" condition; and
  • been used and installed as per the manufactures guidelines

4.7 Following us receiving your instruction to cancel your order you will be refunded within 30 days.

4.8 This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

4.9 Any refund due to a manufacturing fault within the first 6 months of purchase will include a refund of the delivery charge. We will also pay for your costs of returning the goods for replacement or refund providing you have not had the goods longer than 6 months. Outside of 6 months you will be responsible for covering the costs of returning the goods, we strongly recommend you use an insured method such as Royal Mail Special Delivery. Replacement goods are sent by standard delivery only (i.e. premium services are not available)

4.10 THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT. 



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